Refund policy

We want you and your pup to love your Le’ Woof purchase. If something isn’t quite right, eligible items may be returned or exchanged within 14 days of delivery, subject to the conditions below.

Return Eligibility

Items must be new, unused, and in their original condition, including all original packaging and tags. Items may be briefly tried on your dog indoors for sizing purposes only.

Items that have been worn outdoors, washed, damaged, or show pet hair, dirt, stains, odors, scratches, bite marks, or any other signs of use are not eligible for return or exchange.

U.S. Orders

Returns may be requested within 14 days of delivery.

Customers are responsible for the cost of shipping the item back to Le’ Woof. Original shipping charges are non-refundable.

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Exchanges: If you would like to exchange an eligible item for a different size or color, you are responsible for shipping the original item back to us. For the first exchange on an order, Le’ Woof will cover standard shipping for the replacement item, subject to product availability.

International Orders, Including Israel

International orders may be returned within 14 days of delivery, subject to the eligibility requirements above.

We do not offer direct exchanges on international orders.

Customers are responsible for all costs associated with shipping the item back to our U.S. return address. Once the returned item is received, inspected, and approved, a refund will be issued for the product price only.

If you would like a different size, color, or product, please return the original eligible item for a refund and place a new order.

Original shipping charges, return shipping costs, customs duties, taxes, and any other international fees are non-refundable.

We strongly recommend using a tracked shipping service for international returns. Le’ Woof is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery and provide your order number along with clear photos of the item.

Once the issue has been verified, Le’ Woof will cover the reasonable costs necessary to resolve the issue, including replacement or return shipping when applicable.

Damage caused by chewing, biting, scratching, improper use, normal wear and tear, or failure to follow product care instructions is not considered a manufacturing defect.

Final Sale Items

Items marked Final Sale are not eligible for return or exchange.

Personalized or customized products, if offered, are also not eligible for return or exchange.

How to Request a Return or Exchange

Before sending any item back, please contact us at lewoofllc2026@gmail.com with your order number and the reason for your return or exchange.

We will provide you with return instructions and the appropriate return address.

Please do not send any items back without prior authorization from Le’ Woof.

Le’ Woof reserves the right to refuse any return or exchange that does not meet the requirements outlined in this policy.